This 4 days workshop focuses on empowering you to communicate effectively and solve conflicts to get things done. Develop communication awareness to identify sources of difficult conversations. Master assertiveness through voice and body language and handle communication challenges with the RPM-3M model. Enhance emotional intelligence to manage difficult emotions and employ effective communication strategies, including trust-building, active listening, and effective questioning. Put a proven conflict resolution model into action for successful conflict resolution.

Who Should Attend?

Team managers, Project Managers, Department Managers, Functional Managers, Operations Managers, Marketing Managers,  Area Managers, Product Managers, Business Development Managers, Operations Managers, etc.

What does it mean to be a great communicator?

It means that you, as a great communicator, are outstanding at the following:  

✓  Mastering effective communication skills, including non-verbal assertiveness through voice and body language.

✓  Identifying sources of difficult conversations and recognizing patterns of effective and ineffective communication.

✓  Utilizing the RPM-3M model to tackle communication challenges with emotional intelligence.

✓  Enhancing self-awareness and managing difficult emotions while handling others' emotions 

✓  Discovering and applying the four distinct conflict resolution styles.

✓  Learning to build and reestablish trust, actively listening, asking effective questions, and using rapport-building techniques.

✓  Implementing a proven conflict management model for achieving effective resolution.

Developing Communication Awareness

• Explore the importance of effective communication skills.
• Identify sources of difficult conversations.
• Recognize patterns of effective and ineffective communication. 

Effective Communication and Assertiveness

• Master non-verbal assertiveness through voice and body language.
• Apply techniques to versatile business situations.
• Be Assertive with CARE

Handling Communication Challenges with RPM-3M Model 

• Utilize the RPM-3M model to tackle communication challenges.
• Handling communication challenges with emotional intelligence.

Emotional Intelligence for Effective Communication 

• Enhance self-awareness
• Manage difficult emotions
• Employ the react-to-respond model to effectively handle others' emotions.

Four Conflict Handling Styles

• Discover the four conflict resolution styles. 
• Apply the four distinct styles of conflict resolution.

Communication Strategies : Trust, Rapport Building & Effective Questioning

• Learn how to build and reestablish trust.
• Actively listen.
• Ask effective questions. 
• Use rapport-building techniques.

Effective Conflict Resolution: Putting a Proven Model into Action

• Implement a proven conflict management model.
• Achieve effective conflict resolution in action.

We have a proven track record of delivering results beyond expectations and our training are delivered by International facilitators with 20+ years of corporate experience. 

Our training program employs a variety of training methods and techniques, such as: 

✓   Hands-on activities, real-life case studies, group discussions, and group work using structured models 

✓   Effective, practical, and immediately applicable business solutions 

✓   Highly interactive, inspiring, challenging, and energetic learning environment 

✓   110% tailor-made training & achieve goals with personalized expertise 

✓   Learning beyond awareness which drives real-life application of key learnings

✓   90-10 Smart Action Rule: Learning by doing with effective and smart actions

Upon successful completion of the training program, participants will receive a European certification.

Grab this opportunity now to unlock your full leadership potential. Register now for our comprehensive Communication Skills training program and start your transformation today.